--- title: "The perils of poor customer service: more than one in 10 have skipped on a bill; 90% have withheld tips : QikServe Blog - QikServe" description: Waiting too long a key factor in reasons given for not tipping or leaving without paying  image: https://resources.qikserve.com/hubfs/Imported_Blog_Media/Dine-and-Dash-News-2.jpg --- [Skip to content](https://resources.qikserve.com/news/the-perils-of-poor-customer-service-more-than-one-in-10-have-skipped-on-a-bill-90-have-withheld-tips-qikserve-blog#main-content) [![QikServe](https://resources.qikserve.com/hs-fs/hubfs/QikServe-Logos-_-400x160-1.png?width=160&height=64&name=QikServe-Logos-_-400x160-1.png)](https://qikserve.com) - Ordering Solutions Show submenu for Ordering Solutions - Mobile Ordering - Open Check Ordering - Embedded Ordering - Kiosk Ordering - Payment Solutions Show submenu for Payment Solutions - QikServe Payments - Pay-at-Table - Operational Solutions Show submenu for Operational Solutions - QikServe Insights - Menu Manager - Expo - Order Ready Board - Middleware - Dashboard - Industries Show submenu for Industries - Restaurants - Hotels - Leisure & Entertainment - Partners & Integrations - Company Show submenu for Company - About Us - Contact Us - Corporate Social Responsibility - Professional Services - Resources Show submenu for Resources - Blog - Case Studies - News - [Knowledge Base](https://help.qikserve.com/knowledge) - FAQs Open main navigation Close main navigation - Ordering Solutions Show submenu for Ordering Solutions - Mobile Ordering - Open Check Ordering - Embedded Ordering - Kiosk Ordering - Payment Solutions Show submenu for Payment Solutions - QikServe Payments - Pay-at-Table - Operational Solutions Show submenu for Operational Solutions - QikServe Insights - Menu Manager - Expo - Order Ready Board - Middleware - Dashboard - Industries Show submenu for Industries - Restaurants - Hotels - Leisure & Entertainment - Partners & Integrations - Company Show submenu for Company - About Us - Contact Us - Corporate Social Responsibility - Professional Services - Resources Show submenu for Resources - Blog - Case Studies - News - [Knowledge Base](https://help.qikserve.com/knowledge) - FAQs - [Request a Demo](https://qikserve-3373248.hs-sites.com/-temporary-slug-d8d02860-2038-49cd-905a-be9cfeac25a6) [Request a Demo](https://qikserve-3373248.hs-sites.com/-temporary-slug-d8d02860-2038-49cd-905a-be9cfeac25a6) [All posts](https://resources.qikserve.com/news/all) September 13, 2016 # The perils of poor customer service: more than one in 10 have skipped on a bill; 90% have withheld tips : QikServe Blog - QikServe   Qikserve  ·  1 minute read ![customer service](https://resources.qikserve.com/hs-fs/hubfs/Imported_Blog_Media/QikServe-Dine-Dash-Survey-InfoG-Web-282x300-1-2.jpg?width=282&height=300&name=QikServe-Dine-Dash-Survey-InfoG-Web-282x300-1-2.jpg) ***Waiting too long a key factor in reasons given for not tipping or leaving without paying***  **Edinburgh, UK** **– September 14, 2016 –** [**QikServe**](https://qikserve.com/), the mobile order and payment specialist, today announced that more than one in 10 of consumers admit to having left a restaurant, café or bar without paying. The statistic was discovered as part of a survey about customer service in the hospitality sector. Perhaps unsurprisingly, the QikServe survey of restaurant goers found that 90% had withheld a tip for a variety of reasons, but the same study revealed that 12% of the same group had skipped out on paying a bill completely. Click here to download the full release as a **PDF** : **[QikServe Release Dine and Dash](https://qikserve.com/wp-content/uploads/2014/03/QikServe-Release-Dine_Dash.pdf)** Share: [facebook-f icon](http://www.facebook.com/share.php?u=https://resources.qikserve.com/news/the-perils-of-poor-customer-service-more-than-one-in-10-have-skipped-on-a-bill-90-have-withheld-tips-qikserve-blog) [linkedin-in icon](http://www.linkedin.com/shareArticle?mini=true&url=https://resources.qikserve.com/news/the-perils-of-poor-customer-service-more-than-one-in-10-have-skipped-on-a-bill-90-have-withheld-tips-qikserve-blog) [twitter icon](https://twitter.com/intent/tweet?url=https://resources.qikserve.com/news/the-perils-of-poor-customer-service-more-than-one-in-10-have-skipped-on-a-bill-90-have-withheld-tips-qikserve-blog) [pinterest-p icon](http://pinterest.com/pin/create/link/?url=https://resources.qikserve.com/news/the-perils-of-poor-customer-service-more-than-one-in-10-have-skipped-on-a-bill-90-have-withheld-tips-qikserve-blog) [envelope icon](mailto:?body=https://resources.qikserve.com/news/the-perils-of-poor-customer-service-more-than-one-in-10-have-skipped-on-a-bill-90-have-withheld-tips-qikserve-blog) ## Related posts [![](https://resources.qikserve.com/hubfs/Imported_Blog_Media/QikServe-POStech-Press.jpg)](https://resources.qikserve.com/news/qikserve-and-postech-target-irelands-hospitality-sector) #### [QikServe and POStech target Ireland’s hospitality sector - QikServe](https://resources.qikserve.com/news/qikserve-and-postech-target-irelands-hospitality-sector) [![](https://resources.qikserve.com/hubfs/Imported_Blog_Media/QS-News-2.jpg)](https://resources.qikserve.com/news/qikserve-partners-with-van-hessen-in-the-netherlands) #### [QikServe partners with Van Hessen in The Netherlands - QikServe](https://resources.qikserve.com/news/qikserve-partners-with-van-hessen-in-the-netherlands) [![](https://resources.qikserve.com/hubfs/Imported_Blog_Media/Woman-ordering-CLEAN-small-1-Jan-17-2025-06-24-53-9110-PM.png)](https://resources.qikserve.com/news/why-online-ordering-doesnt-have-to-cost-you-your-profits) #### [Why online ordering doesn’t have to cost you your profits - QikServe](https://resources.qikserve.com/news/why-online-ordering-doesnt-have-to-cost-you-your-profits) #### Subscribe to receive email news and updates from QikServe. **Solutions** Ordering Payment Operations Solutions by Industry **Company** About Contact Corporate Social Responsibility Professional Services **Resources** Request a Demo Blog Case Studies News Knowledge Base FAQs   [![QikServe Logo](https://resources.qikserve.com/hs-fs/hubfs/QikServe_AnAccessCompany_Blue_RGB_Blue%2060%20crop.png?width=647&height=242&name=QikServe_AnAccessCompany_Blue_RGB_Blue%2060%20crop.png "QikServe Logo")](http://QikServe%20Limited) [linkedin-in icon](https://www.linkedin.com/company/qikserve) [Follow us on Facebook](https://x.com/QikServe) [instagram icon](https://www.instagram.com/qikserve_global) [facebook-f icon](https://www.facebook.com/QikServe) [Follow us on Facebook](https://www.youtube.com/@qikserve_global) --- Copyright © 2026, QikServe Ltd. ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Qikserve", "url" : "https://resources.qikserve.com/news/author/qikserve" }, "dateModified" : "2025-01-17T18:26:07.851Z", "datePublished" : "2016-09-13T23:00:00.000Z", "headline" : "The perils of poor customer service: more than one in 10 have skipped on a bill; 90% have withheld tips : QikServe Blog - QikServe", "image" : [ "https://resources.qikserve.com/hubfs/Imported_Blog_Media/Dine-and-Dash-News-2.jpg" ], "mainEntityOfPage" : { "@id" : "https://resources.qikserve.com/news/the-perils-of-poor-customer-service-more-than-one-in-10-have-skipped-on-a-bill-90-have-withheld-tips-qikserve-blog", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://resources.qikserve.com/hubfs/QikServe_AnAccessCompany_Blue_RGB_Blue%2060%20crop.png" }, "name" : "QikServe Limited" } } ```