--- title: "Whitepaper: Coming out of lockdown - Digital Transformation for Hospitality Operators - QikServe" description: The coronavirus pandemic has fundamentally changed both consumer behaviour and hospitality operations forever. image: https://resources.qikserve.com/hubfs/Imported_Blog_Media/photo-1585904701147-13dad2a2494f-2.jpeg --- [Skip to content](https://resources.qikserve.com/news/whitepaper-coming-out-of-lockdown-digital-transformation-for-hospitality-operators#main-content) [![QikServe](https://resources.qikserve.com/hs-fs/hubfs/QikServe-Logos-_-400x160-1.png?width=160&height=64&name=QikServe-Logos-_-400x160-1.png)](https://qikserve.com) - Ordering Solutions Show submenu for Ordering Solutions - Mobile Ordering - Open Check Ordering - Embedded Ordering - Kiosk Ordering - Payment Solutions Show submenu for Payment Solutions - QikServe Payments - Pay-at-Table - Operational Solutions Show submenu for Operational Solutions - QikServe Insights - Menu Manager - Expo - Order Ready Board - Middleware - Dashboard - Industries Show submenu for Industries - Restaurants - Hotels - Leisure & Entertainment - Partners & Integrations - Company Show submenu for Company - About Us - Contact Us - Corporate Social Responsibility - Professional Services - Resources Show submenu for Resources - Blog - Case Studies - News - [Knowledge Base](https://help.qikserve.com/knowledge) - FAQs Open main navigation Close main navigation - Ordering Solutions Show submenu for Ordering Solutions - Mobile Ordering - Open Check Ordering - Embedded Ordering - Kiosk Ordering - Payment Solutions Show submenu for Payment Solutions - QikServe Payments - Pay-at-Table - Operational Solutions Show submenu for Operational Solutions - QikServe Insights - Menu Manager - Expo - Order Ready Board - Middleware - Dashboard - Industries Show submenu for Industries - Restaurants - Hotels - Leisure & Entertainment - Partners & Integrations - Company Show submenu for Company - About Us - Contact Us - Corporate Social Responsibility - Professional Services - Resources Show submenu for Resources - Blog - Case Studies - News - [Knowledge Base](https://help.qikserve.com/knowledge) - FAQs - [Request a Demo](https://qikserve-3373248.hs-sites.com/-temporary-slug-d8d02860-2038-49cd-905a-be9cfeac25a6) [Request a Demo](https://qikserve-3373248.hs-sites.com/-temporary-slug-d8d02860-2038-49cd-905a-be9cfeac25a6) [All posts](https://resources.qikserve.com/news/all) May 28, 2020 # Whitepaper: Coming out of lockdown - Digital Transformation for Hospitality Operators - QikServe   Qikserve  ·  1 minute read The coronavirus pandemic has fundamentally changed both consumer behaviour and hospitality operations forever. Although there is appetite for returning to restaurants, there is still a large proportion of the population who are wary of dining out immediately. Consumer behaviour has also been shaped by lockdown as they have been pressed into online shopping, digital ordering, payment and virtual communication or face being even more isolated. The rise of consumers’ digital behaviour and the strict social distancing restrictions operators will need to enforce has led to brands diversifying both their on and off premise digital ordering capabilities. [Download](https://qikserve.com/wp-content/uploads/2023/04/Impact-of-Covid-on-Hospitality-FULL.pdf) our whitepaper today for an in-depth look at how: - the hospitality industry has been impacted by the pandemic - the market has adapted to challenges such as cash handling, aversion to touch and social distancing - operators are turning to digital transformation to get back on track Share: [facebook-f icon](http://www.facebook.com/share.php?u=https://resources.qikserve.com/news/whitepaper-coming-out-of-lockdown-digital-transformation-for-hospitality-operators) [linkedin-in icon](http://www.linkedin.com/shareArticle?mini=true&url=https://resources.qikserve.com/news/whitepaper-coming-out-of-lockdown-digital-transformation-for-hospitality-operators) [twitter icon](https://twitter.com/intent/tweet?url=https://resources.qikserve.com/news/whitepaper-coming-out-of-lockdown-digital-transformation-for-hospitality-operators) [pinterest-p icon](http://pinterest.com/pin/create/link/?url=https://resources.qikserve.com/news/whitepaper-coming-out-of-lockdown-digital-transformation-for-hospitality-operators) [envelope icon](mailto:?body=https://resources.qikserve.com/news/whitepaper-coming-out-of-lockdown-digital-transformation-for-hospitality-operators) ## Related posts [![](https://resources.qikserve.com/hubfs/Imported_Blog_Media/Restaurant.jpeg)](https://resources.qikserve.com/news/how-changing-consumer-behaviour-and-soaring-costs-are-forcing-fast-casual-operators-to-rethink-their-digital-and-operations-strategies) #### [How changing consumer behaviour and soaring costs are forcing fast casual operators to rethink their digital and operations strategies - QikServe](https://resources.qikserve.com/news/how-changing-consumer-behaviour-and-soaring-costs-are-forcing-fast-casual-operators-to-rethink-their-digital-and-operations-strategies) [![](https://resources.qikserve.com/hubfs/Imported_Blog_Media/Screenshot-2021-01-22-at-09_26_00.png)](https://resources.qikserve.com/news/born-in-bray-caters-to-divergent-food-cravings-with-new-multi-venue-ordering-platform) #### [Born in Bray caters to divergent food cravings with new multi-venue ordering platform  - QikServe](https://resources.qikserve.com/news/born-in-bray-caters-to-divergent-food-cravings-with-new-multi-venue-ordering-platform) [![](https://resources.qikserve.com/hubfs/Imported_Blog_Media/1629363683121.jpg)](https://resources.qikserve.com/news/the-democratisation-of-digital-ordering) #### [The Democratisation of Digital Ordering - QikServe](https://resources.qikserve.com/news/the-democratisation-of-digital-ordering) #### Subscribe to receive email news and updates from QikServe. **Solutions** Ordering Payment Operations Solutions by Industry **Company** About Contact Corporate Social Responsibility Professional Services **Resources** Request a Demo Blog Case Studies News Knowledge Base FAQs   [![QikServe Logo](https://resources.qikserve.com/hs-fs/hubfs/QikServe_AnAccessCompany_Blue_RGB_Blue%2060%20crop.png?width=647&height=242&name=QikServe_AnAccessCompany_Blue_RGB_Blue%2060%20crop.png "QikServe Logo")](http://QikServe%20Limited) [linkedin-in icon](https://www.linkedin.com/company/qikserve) [Follow us on Facebook](https://x.com/QikServe) [instagram icon](https://www.instagram.com/qikserve_global) [facebook-f icon](https://www.facebook.com/QikServe) [Follow us on Facebook](https://www.youtube.com/@qikserve_global) --- Copyright © 2026, QikServe Ltd. ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Qikserve", "url" : "https://resources.qikserve.com/news/author/qikserve" }, "dateModified" : "2025-01-17T18:26:31.759Z", "datePublished" : "2020-05-28T23:00:00.000Z", "headline" : "Whitepaper: Coming out of lockdown - Digital Transformation for Hospitality Operators - QikServe", "image" : [ "https://resources.qikserve.com/hubfs/Imported_Blog_Media/photo-1585904701147-13dad2a2494f-2.jpeg" ], "mainEntityOfPage" : { "@id" : "https://resources.qikserve.com/news/whitepaper-coming-out-of-lockdown-digital-transformation-for-hospitality-operators", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://resources.qikserve.com/hubfs/QikServe_AnAccessCompany_Blue_RGB_Blue%2060%20crop.png" }, "name" : "QikServe Limited" } } ```